Frequent Problems with the InterMat Website or Premium Service

and Solutions

Go to:  General Support Request Form
Go to: Premium Service Support Request Form

Please view the information below, if you cannot remedy your problem then submit a Support Request form found at the bottom of this page.

PROBLEM: I am unable to view the homepage correctly

ANSWER: Click Here

PROBLEM: Connection Reset Error

Answer: Click here for more information on Connection Reset Errors

PROBLEM:  I get an error message saying Certificate of Authority has Expired. Or Secure Cerificate Expired.

Answer: Click Here to fix

PROBLEM: When I submit my username and password I get an error that indicates 'password does not match what is stored in windows'? 

Solution: Internet Explorer has an AutoComplete Feature built into your browser that is saving an old or incorrect password. To read how to disable the  AutoComplete feature in Internet Explorer....click here.

PROBLEM: When subscribing I get an error message on my computer "JavaScript Error" and I cannot subscribe?

Solution:  Internet Explorer or Netscape users need a 4.0 browser version or higher to subscribe/order/submit information and effectively use our site. Please upgrade.  If you have a 4.0 browser and are still receiving errors, you may need to upgrade to a newer version to update your errors with your browser version. The forms have been tested with 4.0 browsers and worked correctly.  If you still cannot submit the order, please copy or enter the specific error to the General Support Request Form. 

PROBLEM: I receive an error page: No Cookies when trying to get into Premium Service. 

Solution: We are using a technology that utilizes "cookies". Check to make sure your browser is not setup to refuse cookies. More info.

PROBLEM: I type in my password and username but the system rejects entry into the service. (Or I continue to get the "Log-in Failed, Please Retry"  page.)

Solution: Please double check that you are typing the username and password in correctly. The System is case- sensitive and every letter has to be type in the same case as you provided InterMat. Also, make sure payment has been received by InterMat. InterMat only activates accounts after payment has been received.

Go to:  General Support Request Form

Go to: Premium Service Support Request Form