Troubleshooting Assistant:  Disabling AutoComplete Feature

When I submit my username and password I get an error that indicates 'password does not match what is stored in windows'? 

Solution: Internet Explorer has an AutoComplete Feature built into your browser. To disable AutoComplete feature in Internet Explorer....

To disable the AutoComplete feature in Internet Explorer, open Internet Explorer. Then select 'Tools', select 'Internet Options'. On the Internet Options window select the 'Content" tab. On the Contents window, select the button 'AutoComplete'. A window should open similar to the picture at the right.

Clear your AutoComplete history. Clear Passwords. Make sure to UnSelect the 'Prompt me to save passwords.'

If you want the computer to save your passwords, you can. The option is up to you. We, InterMat Support, do NOT recommend having Internet Explorer save your passwords.

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